Points, rewards, and reward approvals

How points are earned, how reward requests reserve points, and what each reward status means.

Rewards give your points a concrete purpose. You can keep rewards private for solo use, or tie them to an active partnership when you want approval or shared visibility.

How points work

Completed rules can add points when the rule is configured with a completion reward.
Missed rules can remove points when the rule is configured with a points penalty.
Your current balance is the total of your points ledger after rewards and penalties are applied.

Reward visibility and approval

Private rewards belong only to you and can be redeemed instantly.
Shared rewards belong to one active dynamic and can require partner approval.
If a reward needs partner approval, choose a shared visibility option when creating it.

Reward statuses

Requested — the reward is waiting on a partner decision and its points are reserved.
Approved — the partner approved it, but the points still are not deducted until it is fulfilled.
Fulfilled — the reward was delivered and the points deduction is now written to your ledger.
Rejected or canceled — the request is closed and any reserved points become available again.

If your available points look lower than your current balance, check for pending requested or approved rewards. Those points are reserved until the request is resolved.

Common reward errors

Not enough points — complete more rules or cancel an older pending request to free reserved points.
Reward is inactive — switch to Manage rewards and reactivate it, or choose a different reward.
Only cancellation is allowed — requesters can cancel their own requests, while partners handle approve, fulfill, or reject actions.
Request changed while updating — refresh the page to pull the latest reward status before trying again.